THE MEDIATION PROCESS

What to Expect

INTAKE CALL (FREE)

Are we a good fit? First, the initiating family member has a call to briefly chat through the issue to be mediated and to confirm that all parties are participating voluntarily.

PRE-MEDIATION CALLS

We meet privately with each participant to address any concerns or anxieties. We unravel the conflict, get clear on goals, and agree on ground rules moving forward.

SIGNED AGREEMENT

Before the meeting, all parties will sign an agreement acknowledging all participants, giving voluntary consent, and committing to the ground rules and agenda.

MEDIATION MEETING

All participants come to the table at the agreed time and place. For best outcomes, be ready to share with openness and vulnerability, and listen with compassion.

The mediator will:

  • Ensure everyone has an equal opportunity to speak

  • Clarify what is said to ensure it is understood correctly

  • Keep everyone focused on the agreed agenda

  • Protect everyone’s ability to finish what they are expressing without interruption

  • Take notes of agreements made during the meeting

  • Call for breaks if the conversation becomes too heated

Mediation can be emotionally difficult. Line up emotional support for yourself through the process — a trusted friend or therapist — particularly if you struggle with anxiety or mental health.

This will help you work through any emotions as they arise, preventing roadblocks and keeping you steady and goal-focused.